SHIPPING INFORMATION ✈
***URGENT COVID-19 NOTICE AND
Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances, which are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your Villa Mamas products right away. We kindly ask for your patience and understanding during this very testing time.
VILLA MAMAS ships worldwide, however, don’t hesitate to contact us if you don’t see your country listed.
PROCESSING TIMES: Orders are processed and delivered within 1 – 2 business days; however, frozen items require additional 24 – 48 hours processing time as they are freshly prepared per order.
SHIPPING: We charge a flat rate of 2BD for all domestic orders.
TAXES AND CUSTOMS CHARGES: Customers are charged 5% Tax as per Bahrain law while checking out, no further payments are required.
PROCESSING TIMES: Orders are processed and shipped within 2 - 3 business days, tracking information is sent via email on the day that orders are shipped.
SHIPPING: We use DHL Express International shipping services. Express International Shipping generally takes 4 - 7 business days for orders to arrive once shipped. Please note that this is not a guaranteed time frame and delays may occur such as customs processing delays, which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays.
TAXES AND CUSTOMS CHARGES: Customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. VILLA MAMAS is not responsible for any additional taxes and customs charges that are requested for the shipment of your order.
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email [email protected] with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
If a change of address is made directly with DHL, VILLA MAMAS will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with VILLA MAMAS via our Customer Care contact service prior to your order being shipped.
*** Due to the nature of our products, all goods sold are non-exchangeable and non-refundable. We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this.